Privacy Policy
How we collect, use, and protect your personal information.
Last updated: October 2026
1. Who We Are
Abane Care Limited provides home care services across the West Midlands and surrounding areas. We are committed to protecting your privacy and handling your personal information responsibly.
2. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, postal address
- Enquiry details: information you provide when requesting a care assessment or contacting us
- Care-related information: health and care needs discussed during assessments (with your consent)
- Website usage data: pages visited, time spent on site (anonymised analytics)
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and requests for care assessments
- Provide care services if you become a client
- Communicate with you about our services
- Comply with legal and regulatory requirements
- Improve our website and services
4. Legal Basis for Processing
We process your personal information based on: your consent, the performance of a contract with you, our legal obligations, and our legitimate interests in operating our care services.
5. Data Sharing
We do not sell your personal information. We may share information with healthcare professionals involved in your care, regulatory bodies as required by law, and service providers who help us operate our business (such as form processing services).
6. Data Security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, or destruction.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (where applicable)
- Object to or restrict processing of your information
- Withdraw consent at any time
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory requirements. Care records are retained in accordance with health and social care regulations.
9. Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.